CUSTOMER SERVICE

We would like to inform you that our customer service is managed entirely digitally via email to ensure that all matters are efficiently administered and accurately recorded.

You can reach us by sending an email to Kundservice@LineFurniture.se

We aim to respond to all inquiries as quickly as possible. Please note that during periods of high load the response time may be longer than normal. To maintain efficiency and fairness in our process, emails are answered in the order they are received. Sending multiple emails may result in your place in the queue being reset, which may prolong the wait for a response.

We understand that not being able to reach us by phone can be frustrating, but this digital strategy is necessary to be able to handle the large number of customers and deliveries we have every month in an efficient manner. With over thousands of customers and hundreds of shipments monthly, it would be a challenge to offer the same level of service through a call center.

Thank you for your patience and understanding. We look forward to helping you with your case as soon as we can.

Does it apply to questions regarding orders, delivery, invoices, complaints or other questions?

In order for us to be able to help you in the best possible way, we need in the same email:

1. A copy of your order confirmation or your order number and the full name of the customer (The paper you received from your seller detailing what you have purchased and your details)

NOTE! Remember that the entire paper must be visible without the receipt and it must be in high resolution so that it is readable.

2. Description of your case in detail so we know exactly what we can help you with. (Preferably in point form on what needs to be done/advertised)

3. For complaints please send us a short video where you show and explain the fault of the item. Please start by filming the entire item from a distance first so that you can see the whole and which part of which item applies. Then you can zoom in.

Thanks in advance!

Best regards /

LINE Furniture