GENERAL TERMS OF PURCHASE

Terms of purchase

These terms apply when you buy goods from Line Furniture via linefurniture.se, WhatsApp, phone, email or in our stores. Effective from 30 October 2026.

1. Seller

EkoHem Stockholm AB, org. no. 559554-8263, VAT reg. no. SE559554826301, postal address c/o Melitea, Sveavägen 159, 113 46 Stockholm.

• Customer service, complaints and delivery questions: WhatsApp/phone +46 70 489 83 88 (weekdays 12–19)
• Sales, orders and product questions: WhatsApp/phone +46 73 914 64 67 (every day 10–19)
• Email: kundservice@linefurniture.se
• Store: Line Furniture Stockholm, Segersbyvägen 24, 145 63 Norsborg – open every day 10–19
• Outlet: Line Furniture Outlet, Kaserngatan 5, 151 66 Södertälje (Almnäs) – Saturday–Sunday 11–16:30
• Warehouse (pickup and returns): Kaserngatan 5, 151 66 Södertälje (Almnäs) – by appointment only

EkoHem Stockholm AB is responsible for customer service, right of withdrawal and complaints for all purchases made via linefurniture.se and in the Line Furniture store – including purchases made earlier, when the business was run by Line Design & Beauty AB.

2. Formation of the contract

Your order is an offer. The contract becomes binding when we confirm the order with an order confirmation by email. The order confirmation contains the product, price, delivery method, estimated delivery time and information about the right of withdrawal. You must be at least 18 years old to shop.

3. Prices and price information

All prices are stated in Swedish kronor (SEK) including 25% VAT. Delivery cost and any additional services are shown separately before you complete the purchase. When we state a reduced price, we compare with the lowest price we applied for the item during the 30 days before the price reduction. We reserve the right to correct obvious typing errors in price or product information – in the event of such an error we will contact you and you can then choose to cancel the purchase at no cost.

4. Payment

• Bank transfer: payment details are sent in the order confirmation. The order is processed once payment has been received.
• Installments: via our bank partner. The credit is provided by the bank and a credit assessment is made. You receive the credit terms, effective interest rate and calculation examples from the lender before you apply.

Unless otherwise agreed, the item must be paid for before it is delivered or picked up.

5. Delivery

Delivery method, cost, delivery time and your rights in case of delay are set out in our delivery policy.

Receipt, accessibility and carrying in. You are responsible for ensuring that the item can be delivered to your address, which includes that it fits through doors, stairwells, elevators and other spaces in the building, home or premises. You are also responsible for ensuring that the delivery can be received within the agreed time window and that there are passable walkways, clear space and an elevator (where required) for carrying the item in. Delivery is made to your door when there is an elevator and the item fits in it. If the item does not fit in the elevator, or there is no elevator, carrying help up to and including the third floor can be ordered in advance for 990 kr. To the fourth floor or higher without a working elevator, we do not carry the item up – it is left at the entrance (ground floor) and you are responsible for carrying it in yourself. If the item cannot be taken up the stairs, it is left at the entrance and any ordered carrying help is not refunded (see Carrying in and assembly as an additional service below). We are not responsible for items that do not fit or suit the home, the room or the intended spot – check the measurements before purchase.

Failed delivery – if nobody receives the item. The delivery day and time window are booked with you in advance. If nobody can receive the item at the agreed time, or if the delivery cannot be carried out due to other circumstances on your side, the delivery attempt is considered completed: the paid delivery fee is not refunded and a new delivery is charged at the regular delivery fee (1 990 kr or 2 990 kr depending on the delivery zone) – even if your order had free delivery. A new delivery time is then booked as soon as possible. Contact us no later than one business day before the delivery day if you need to reschedule.

Carrying in and assembly as an additional service. If you have ordered and paid for carrying in or assembly and the service cannot be performed because the item does not fit in the elevator, stairwell or through the door, or due to other circumstances on your side, the service is considered performed and the fee is not refunded. If the service can be performed at a later time, it is charged again.

6. Right of withdrawal

For distance purchases you have a 14-day right of withdrawal from the day you receive the item. The easiest way to withdraw is via Withdraw purchase. You pay the return cost, which is estimated at 495–5 000 kr depending on the size of the item and your address. Full terms, exceptions and the return address can be found in Right of withdrawal, return and complaints.

Cancellation of made-to-order items and special items. Made-to-order items (items that are not in stock but are ordered from the factory for you) and special items (e.g. Custom choice – items made to your wishes regarding fabric, colour or dimensions) can be cancelled before they have been delivered. In the event of such a cancellation we are entitled to compensation for costs incurred and reasonable costs for any losses resulting from your cancellation, if the item cannot be resold without significant loss. For special items the compensation may cover work performed and materials, but no more than the price of the item. We do not apply fixed percentages or deadlines but report the actual costs to you. For distance purchases of items that are not custom-made, your statutory right of withdrawal applies, and you can then always cancel the purchase before delivery at no cost.

7. Complaint

You have the right to make a complaint about defects in the item for three years under the Consumer Sales Act. Defects that appear within two years are presumed to have existed at the time of delivery. Contact customer service within a reasonable time after you discover the defect (within two months is always in time). We cover reasonable costs for an approved complaint. We do not give any warranty of our own beyond the law unless otherwise stated in writing for a specific product.

8. Display items and used items

Display items and used items are clearly marked and sold as is. Described or visible flaws are not considered defects. See items 7–8 of the return policy.

Display items purchased on site in a store or outlet are not covered by the right of withdrawal or open purchase – the purchase is binding. If, in exceptional cases and at our own discretion, we nevertheless approve a return, a deduction is made from the refund based on the condition of the item upon return: 30 % for minor wear, 40 % for moderate wear and 50 % for heavy wear. If we have delivered the item to your home, our delivery cost (1 990 kr or 2 990 kr depending on the delivery zone) is also deducted. Your right to make a complaint under the Consumer Sales Act is not affected.

Campaign items and display items. Campaign items and display items are sold as is and are not covered by open purchase or the right to exchange. For purchases on site in a store or outlet, these items therefore cannot be returned or exchanged after the purchase is completed. The statutory right of withdrawal for distance purchases (item 6) and your rights in the event of a defect in the item are not affected by these terms.

9. Retention of title

The item remains our property until it is paid for in full, to the extent permitted by law.

10. Personal data

We process your personal data in accordance with our privacy policy.

11. Business customers

For purchases made in the course of business, these terms apply with the following exceptions: the right of withdrawal does not apply, and complaints must be made within a reasonable time, no later than one year from delivery, unless otherwise agreed in writing. Projects (B2B) are governed by a separate quote/agreement.

12. Events beyond our control (force majeure)

Our furniture is largely manufactured abroad and shipped to Sweden. If delivery, manufacturing or a service is prevented, delayed or made more expensive by circumstances beyond our control that we could not reasonably have foreseen or avoided – for example natural disaster, flood, earthquake, fire, extreme weather, war or unrest, epidemic, strike or lockout, customs and border obstacles, government decisions, trade restrictions, disruptions in sea, road or rail transport, port stoppage, production stoppage at the manufacturer or shortage of materials – the following applies:

• We will inform you as soon as we become aware of the obstacle and provide a new estimated delivery time.
• The delivery time is extended by the duration of the obstacle. We are not liable for damages or other costs caused by a delay resulting from such circumstances.
• If the obstacle makes delivery impossible, or if the delay becomes significant for you, both parties are entitled to withdraw from the agreement for the item concerned. We will then refund what you paid for the item without undue delay.

Your mandatory rights under the Consumer Sales Act, including the right to cancel the purchase in the event of significant delay, are not affected.

13. Dispute resolution and applicable law

We always try to resolve matters directly with you. If we cannot agree, you can turn to the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. We take part in ARN's review and follow the board's recommendations. Swedish law applies to the agreement. A dispute may also be heard by a general court.

14. Changes

We may update these terms. The terms that applied when you placed your order are always the ones that apply to your purchase.